Privacy Policy
General
In this policy, we lay out: what data we collect and why; how your data is handled; and your rights with respect to your data.
What we collect and why
Identity & access
When you contact RCG Talent Solutions, we ask for identifying information such as your name, email address, and other contact information. That’s so you can personalize your new account, and we can send you product updates and other essential information. And we will send you our newsletter and other updates.
We’ll never sell your personal information to third parties, and we won’t use your name or company in marketing statements without your permission either.
Geolocation data
For most of our products, we log the full IP address used to sign up a product account and retain that for use in mitigating future spammy signups. We also log all account access by full IP address for security and fraud prevention purposes, and we keep this login data for as long as your product account is active.
Website interactions
We collect information about your browsing activity for analytics and statistical purposes such as conversion rate testing and experimenting with new product designs. This includes, for example, your browser and operating system versions, your IP address, which web pages you visited and how long they took to load, and which website referred you to us. If you have an account and are signed in, these web analytics data are tied to your IP address and user account until your account is no longer active.
Anti-bot assessments
We use CAPTCHA across our applications to mitigate brute force logins and as a means of spam protection. The CAPTCHA service evaluates various information (e.g., IP address, how long the visitor has been on the app, mouse movements) to try to detect if the activity is from an automated program instead of a human. The CAPTCHA service then provides RCG Talent Solutions with the spam score results; we do not have access to the evaluated information.
Cookies
We also use persistent first-party cookies and some third-party cookies to store certain preferences and make it easier for you to use our applications.
A cookie is a piece of text stored by your browser. It may help remember login information and site preferences. It might also collect information such as your browser type, operating system, web pages visited, duration of visit, content viewed, and other click-stream data. You can adjust cookie retention settings and accept or block individual cookies in your browser settings, although our apps won’t work and other aspects of our service may not function properly if you turn cookies off.
Voluntary correspondence
When you email RCG Talent Solutions with a question or to ask for help, we keep that correspondence, including your email address, so that we have a history of past correspondence to reference if you reach out in the future.
We also store information you may volunteer, for example, written responses to surveys. If you agree to a customer interview, we may ask for your permission to record the conversation for future reference or use.
When we access or share your information
To provide products or services you’ve requested. We use some third-party subprocessors to help run our applications and provide the Services to you. Our subprocessors are listed on our Terms of Use.
To help you troubleshoot or squash a software bug. If at any point we need to access your content to help you with a support case, we will ask for your consent before proceeding.
To investigate, prevent, or take action regarding restricted uses. Accessing a customer’s information when investigating potential abuse is a measure of last resort. If we discover you are using our Services for a restricted purpose, we will take action as necessary, including notifying appropriate authorities where warranted.
When required under applicable law.
RCG Talent Solutions is a California company based in Colorado and all data infrastructure are located in the U.S.
Requests for user data. If law enforcement authorities have the necessary warrant, criminal subpoena, or court order requiring us to share data, we must comply. It is our policy to notify affected users before we share data unless we are legally prohibited from doing so, and except in some emergency cases.
Preservation requests. We do not share preserved data unless required by law or compelled by a court order that we choose not to appeal.
If we are audited by a tax authority, we may be required to share billing-related information. If that happens, we will share only the minimum needed, such as billing addresses and tax exemption information.
Finally, if RCG Talent Solutions is acquired by or merges with another company — we don’t plan on that, but if it happens — we’ll notify you well before any of your personal information is transferred or becomes subject to a different privacy policy. The forgoing does not apply to a corporate restructuring.
Your Information Rights
Some of your rights with regard to your information include:
Right to Know. You have the right to know what personal information is collected, used, shared or sold. We outline both the categories and specific bits of data we collect, as well as how they are used, in this privacy policy.
Right of Access. This includes your right to access the personal information we gather about you, and your right to obtain information about the sharing, storage, security and processing of that information.
Right to Correction. You have the right to request correction or update of your personal information.
Right to Erasure / “To Be Forgotten”. This is your right to request, subject to certain limitations under applicable law, that your personal information be erased from our possession and, by extension, from all of our service providers. Fulfillment of some data deletion requests may prevent you from using RCG Talent Solutions because our applications may then no longer work.
Right to Complain. You have the right to make a complaint regarding our handling of your personal information with the appropriate supervisory authority.
Right to Restrict Processing. This is your right to request restriction of how and why your personal information is used or processed, including opting out of sale of personal information.
Right to Object. You have the right, in certain situations, to object to how or why your personal information is processed.
Right to Portability. You have the right to receive the personal information we have about you and the right to transmit it to another party.
Right to not Be Subject to Automated Decision-Making. You have the right to object to and prevent any decision that could have a legal or similarly significant effect on you from being made solely based on automated processes. This right is limited if the decision is necessary for performance of any contract between you and us, is allowed by applicable law, or is based on your explicit consent.
Right to Non-Discrimination. We do not and will not charge you a different amount to use our RCG Talent Solutions, offer you different discounts, or give you a lower level of customer service because you have exercised your data privacy rights. However, the exercise of certain rights may, by virtue of your exercising those rights, prevent you from using our Services.
If you have questions about exercising these rights or need assistance, please contact us at info@rcgtalent.com. If an authorized agent is corresponding on your behalf, we will need written consent with a signature from the customer before proceeding.
How we secure your data
All data is encrypted via SSL/TLS when transmitted from our servers to your browser. The database backups are also encrypted.